Presentation and Personal Effectiveness

Syllabus Ref

Contents

Proficiency Level

A

Professional Skepticism and Professional Judgments

1

Apply a questioning mind when assessing data and information received.

P3

2

Apply curiosity by exploring beyond what is immediately apparent.

P3

3

Identify inconsistencies and contradictions in representations.

P3

4

Identify personal and organizational biases.

P3

5

Apply critical thinking when identifying and evaluating alternatives to determine an appropriate course of action.

P3

6

Exercise professional judgement.

P3

B

Interpersonal and Communication Skills

1

Apply self-esteem enhancement techniques while communicating.

P3

2

Apply emotional intelligence techniques.

P3

3

Apply active listening skills and interviewing techniques.

P3

4

Communicate clearly, concisely and objectively using appropriate non- verbal aspects.

P3

5

Apply negotiation and consultative skills to present solutions or arguments.

P3

6

Apply time management skills to evaluate, present and negotiate ideas effectively.

P3

7

Apply collaboration, cooperation and teamwork.

P3

8

Identify cultural and language differences in all communication.

P3

1

Evaluate data and information from a variety of sources and perspectives through research, integration, and analysis.

2

Respond effectively to changing circumstances or new information to solve problems, inform judgements, make decisions, and reach well-reasoned conclusions.

3

Apply collaboration, cooperation and teamwork when working towards organizational goals

4

Communicate clearly and concisely when presenting, discussing and reporting in formal and informal situations.

5

Identify cultural and language differences in all communication.

6

Apply active listening and effective interviewing techniques.

7

Apply negotiation skills to reach solutions and agreements.

8

Apply consultative skills to minimize or resolve conflict, solve problems, and maximize opportunities.

9

Present ideas and influence others to provide support and commitment.

1

Apply an inquiring mind when collecting and assessing data and information.

2

Apply techniques to reduce bias, when solving problems, informing judgements, making decisions and reaching well-reasoned conclusions.

3

Apply critical thinking when identifying and evaluating alternatives to determine an appropriate course of action.

4

Apply ethical principles of ethics when collecting, generating, storing, accessing, using and sharing data and information.

1

Mind Maps, Fishbone Diagrams and Affinity Diagrams

1

Monologue

2

Declamation

3

Role plays

4

Presentations

5

Group discussions

6

Job Interviews

7

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